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      服務理念
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      服務理念:

      全心全意為用戶服務


      服務目標:

      服務及時率≥95%;用戶滿意程度≥95%;用戶抱怨率<3%.

      調試目標:調試成功率≥99%;用戶滿意程度≥95%;設備故障率<10%.


      服務承諾:

      1、本公司售后服務部擁有400服務電話、服務專用電子郵箱、全國范圍售后服務網點和駐外服務人員,24小時進行業務受理。

      2、任何時候接到客戶的故障報告,1小時內做出響應,并在最短時間內派技術人員趕赴現場修復,確保供水系統以最快時間恢復正常運行,24小時內處理完畢。  

      3、接到報故障電話詳細詢問故障狀態,分析故障可能原因,指導用戶實施現場緊急處理辦法,想盡一切辦法防止用戶停水。無法避免用戶停水的,售后人員應以最短時間、最短路程、最快的方式趕往現場。

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